Safety Center
Learn about our commitment to safety and security for both clients and plumbers.
Safety Center
At NexPlumb, your safety is our top priority. We've implemented comprehensive measures to ensure both homeowners and plumbers can use our platform with confidence and peace of mind.
For Homeowners
Verified Professionals
Every plumber on our platform undergoes a thorough verification process, including license verification, background checks, and insurance validation.
Secure Communication
All communication happens through our secure platform, protecting your personal contact information until you're ready to share it.
Secure Payments
Payments are processed through our secure platform with funds held in escrow until service is completed to your satisfaction.
Verified Reviews
All reviews on our platform are from verified customers who have used the service, ensuring authentic feedback.
For Plumbers
Verified Customers
Customer accounts are verified through email, phone, and payment method validation to ensure legitimacy.
Job Details Verification
Service requests are reviewed for accuracy and completeness before being sent to plumbers.
Guaranteed Payment
Our secure payment system holds funds in escrow, ensuring you get paid for completed work.
Dispute Resolution
Fair and efficient resolution process for any issues that may arise during or after service.
Safety Tips
For Homeowners
- Verify the plumber's identity when they arrive by checking their profile picture and NexPlumb ID.
- Keep all communication and payments within the NexPlumb platform for protection.
- Request a detailed estimate before work begins and confirm any changes in scope.
- Only release payment once you're satisfied with the completed work.
- Report any suspicious behavior or safety concerns immediately through our platform.
For Plumbers
- Always wear your NexPlumb identification and present it when arriving at a job.
- Provide detailed estimates before beginning work and explain any necessary changes.
- Document the work area before and after service with photos through the app.
- Keep all communications and transactions within the NexPlumb platform.
- Share your location with a trusted contact when going to unfamiliar locations.
Emergency Procedures
In case of immediate danger or emergency
Call emergency services at 911 immediately before contacting NexPlumb support.
For Gas Leaks
- Evacuate the premises immediately
- Do not turn on/off any electrical switches
- Call your gas company's emergency line
- Call emergency services (911)
- Once safe, report the issue to NexPlumb
For Severe Water Leaks
- Turn off the main water valve
- Turn off electricity to affected areas
- Remove valuable items from the area
- Document damage with photos
- Contact NexPlumb emergency support
24/7 Emergency Support
For urgent safety concerns related to NexPlumb services, call our emergency support line: 1-800-555-SAFE
Reporting Safety Issues
Your feedback helps us maintain the safety and integrity of our platform. If you encounter any safety concerns, please report them immediately through one of these channels:
Our Trust & Safety Team
Our dedicated Trust & Safety team works around the clock to:
- Monitor platform activity for suspicious behavior
- Investigate reported safety concerns
- Verify plumber credentials and qualifications
- Continuously improve our safety protocols
- Support users through safety-related incidents
"We're committed to creating the safest plumbing service platform in the industry by combining technology, human expertise, and community vigilance."
- NexPlumb Trust & Safety Team