Report an Issue
Report problems or concerns about our platform or service providers.
Report an Issue
If you've encountered a problem or concern with our platform, a service, or a user, please let us know using the form below. We take all reports seriously and will investigate promptly.
Our Issue Resolution Process
Submission
You submit a detailed report about the issue you've encountered.
Acknowledgment
You'll receive a confirmation email with a reference number within 24 hours.
Investigation
Our team investigates the issue, which may include contacting relevant parties.
Resolution
We implement a solution and communicate the outcome to all involved parties.
Emergency Issues
For urgent safety issues or emergencies requiring immediate attention, please call our emergency support line at 1-800-555-SAFE.
Examples of emergency issues include:
- Gas leaks or suspected gas problems
- Major water leaks causing property damage
- Sewage backups
- Immediate safety concerns
Frequently Asked Questions
Resolution times vary depending on the complexity of the issue. Simple technical problems may be resolved within 24-48 hours, while more complex issues involving multiple parties may take 3-5 business days. For urgent matters, we prioritize our response and aim to address them as quickly as possible.
Yes, if you select the option to receive updates, we'll keep you informed via email about the status of your report. You'll receive notifications when your report is received, when we begin investigating, and when a resolution is reached. You can also check the status of your report by logging into your account and viewing your support tickets.
While we prefer to have your contact information to follow up on reports, we understand that in some situations you may wish to remain anonymous. You can submit anonymous reports, but please note that this may limit our ability to investigate fully or provide you with updates on the resolution process.
If you're not satisfied with the resolution provided, you can request an escalation of your issue. Simply respond to the resolution email or contact our support team with your reference number and explain why you feel the issue hasn't been adequately resolved. A senior team member will review your case and provide further assistance.
Additional Support Channels
Live Chat
Chat with a support representative for immediate assistance.
Available 9am-6pm ET, Monday-Friday
Phone Support
Speak directly with our support team for complex issues.
1-800-555-HELPAvailable 8am-8pm ET, Monday-Saturday