Feedback
Share your thoughts and suggestions to help us improve our platform.
We Value Your Feedback
Your thoughts and suggestions help us improve NexPlumb. Whether you have ideas for new features, feedback on existing ones, or suggestions about our service, we want to hear from you.
Share Your Feedback
How We Use Your Feedback
Review & Categorize
Our team reviews all feedback, categorizes it by type, and prioritizes it based on impact and feasibility.
Implement Changes
Valuable suggestions may influence our product roadmap and lead to new features or improvements.
Share Results
We share updates on how your feedback has helped shape our platform through blog posts and release notes.
Recently Implemented Feedback
Mobile Photo Upload for Service Requests
April 2023Clients requested the ability to easily upload photos of plumbing issues directly from their phones. We've enhanced our mobile app to support quick, multi-photo uploads with automatic optimization.
Real-Time Service Tracking
February 2023Plumbers and clients suggested adding real-time tracking for service appointments. We now provide live ETA updates and arrival notifications to improve the service experience.
Enhanced Calendar Integration
January 2023Plumbers requested better calendar management tools. We've added integrations with Google Calendar, Outlook, and Apple Calendar to streamline scheduling and reduce double-bookings.
Other Ways to Reach Us
Social Media
Connect with us on social media for updates and quick responses.
Phone Support
Speak directly with our support team for immediate assistance.
1-800-555-HELPAvailable Monday-Friday, 8am-8pm EST