Privacy Policy

At NexPlumb, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request plumbing services
• Complete a profile as a plumbing professional
• Contact us or provide feedback
• Subscribe to marketing communications

Personal information may include your name, email address, phone number, mailing address, payment information, and professional qualifications (for plumbers).

Service Data

When you request or provide plumbing services, we collect information about:

• Service locations and addresses
• Service dates and times
• Service descriptions and issues
• Photos of plumbing problems or completed work
• Service ratings and reviews

Device and Usage Information

When you access our platform, we automatically collect:

• Device information (type, operating system, browser type)
• IP address and geolocation data
• Usage patterns and interactions with our platform
• Referral source

How We Use Your Information

We use the collected information for various purposes, including:

• Providing, maintaining, and improving our services
• Matching homeowners with appropriate plumbing professionals
• Processing payments and transactions
• Verifying plumber credentials and qualifications
• Communicating with you about services, updates, or promotions
• Analyzing usage patterns to enhance user experience
• Preventing fraudulent activities and ensuring platform safety
• Complying with legal obligations

Information Sharing

We may share your information in the following circumstances:

Service Facilitation

We share information between clients and plumbers to facilitate service connections. When a homeowner requests a service, relevant details are shared with matched plumbers. Similarly, plumber profiles and ratings are shared with potential clients.

Service Providers

We may share information with third-party vendors, service providers, and consultants who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer service.

Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls for our systems
• Secure payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request copies of your personal information.
• Correction: You can request that we correct inaccurate information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information.
• Data Portability: You can request a copy of your data in a structured, commonly used format.
• Objection: You can object to our processing of your information in certain circumstances.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are small files placed on your device that allow us to enhance your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the revised policy will be effective when posted. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: